RETURNS
Customers can return a product only if it contains manufacturing defects, or when a wrong size or wrong product is received. An email must be sent to us within 7 days after the item(s) arrived. Customers are responsible for return shipping costs. If the item is not returned in its original condition, the customer is responsible for any loss in value. Once returned items are sent back to our office, we will inspect the defected item or wrong item sent. Customer can choose to have either full refund for the returned item, or exchange for a new piece.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Only regular priced items may be refunded, unfortunately, sale and promotional items cannot be refunded.
Return and refund is not accepted due to: incorrect address given, wrong size ordered, or change of mind.
REFUND POLICY
Once your return is received and inspected, we will send you an email to notify you about the result and guide you through the remaining process. Once the refund is approved and processed, your refund will be processed as a credit, and will automatically be applied to your credit card or original method of payment. Please check the processing time with your credit card issuer and bank for further detail.
CANCELLATION POLICY
Cancellation is not accepted after an order is confirmed and paid.
LOST OR STOLEN PACKAGES
We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, we will confirm the delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.
SHIPPING
All shipping cost are paid by customer and shipping fee may vary in which courier service you choose. Please note shipping fee will be waved once purchase order is USD200 or above.
You will be responsible for paying for your own shipping costs for returning your jewellery for sizing, renewal, or other aftersales services. Shipping costs are non-refundable.